Refund policy

**Returns & Refund Policy**

We want you to be completely satisfied with every purchase. If something doesn't meet your expectations, this policy clearly explains our return and refund procedures.

**Return Timeframe**  
- You may initiate a return within **30 days** from the date your order is delivered. The window begins on the day you receive your package.

**Eligibility Requirements**  
- To qualify for a return, items must be **unused and unwashed**, in their original packaging, with all tags and accessories intact.  
- Please provide your order number or receipt as proof of purchase with your return request.

**Non-Returnable Products**  
- For sanitary reasons, we cannot accept returns on opened skincare products, cosmetics, personal-care items, earbuds, or intimate apparel.

**Order Issues (Damage, Incorrect Items, or Non-Delivery)**  
- If your order is damaged, missing, or contains the wrong items, please notify us within **48 hours** of delivery (or the expected delivery date). Include your order number and photos if available. We'll resolve the issue with a replacement or refund, including any original shipping fees you paid.

**Initiating a Return**  
- To begin the return process, email us at sadiyaakter98754@gmail.com with your order number and the reason for your return.  
- We'll get back to you within **1–2 business days** with the return address and detailed instructions.

**Return Shipping Responsibilities**  
- If you're returning an item due to a change of mind, you'll be responsible for the return postage.  
- If the return is due to a mistake on our end—such as damage, an incorrect item, or a defect—we'll provide a **prepaid shipping label** and cover all return shipping costs.

**Refund Timeline & Details**  
- Once your return is received and inspected, we'll notify you of the approval status within **1–3 business days**.  
- Approved refunds will be processed back to your original payment method within **5–10 business days**. (Please allow extra time for your bank or card issuer to reflect the refund on your statement.)  
- Original shipping charges are refundable only when the return is due to damage, an incorrect shipment, or a product defect.

**Exchanges**  
- To exchange an item for a different size or color, simply return the original product after your return is approved and place a new order—this is the fastest way to get the item you want.